• Project Manager--Call Center(BJ)

Describe day-to-day work:

• To drive the Call Center solution and implementation sales in the booming local Call Center market through developing Unisys competency of Call Center business consulting and implementation;
• Leverage Unisys and our global partner resource to strengthen local Call Center practice.
• Provides team leadership and creativity in the development and implementation of services engagements.
• Uses strong project management skills to deliver a range of small to medium sized engagements, projects or sub-projects within planned timelines, budget, margin, and quality specifications.
• Manages the development and integration of discrete deliverables, including analysis and "client ready" written communications and presentations.
• Establishes and manages the project plan (development, delivery schedule, resource requirements, 3rd parties, cost budget methodology, tools, standards and quality). Writes accurate and effective statements of work so that both the client and Unisys staff understand the project expectations and roles.
• Manages and leads small work teams (i.e., up to 15 consultants and project staff). Sets objectives and priorities for the project staff.
• Establishes strong client relationships. Performs the role of primary interface with the client -- communicates deliverables, conducts client meetings, obtains required client sign off and specifications, client acceptance and billing. Keeps industry and/or technical knowledge up-to-date leverages this knowledge to perform consulting engagements and participate in pre-sales situations, as they are made available. Generates add on revenue (e.g., change orders and incremental business).
• Works with the business development team and develops proposals and work estimates.

Skills, education and experience:

• Bachelor Degree in Computer Science or equivalent;
• Tertiary level education, with 6 years PM experience in managing multiple projects parallel;
• At least 4 years Call Center PM experience for Banking and/or Insurance;
• Demonstrates up-to-date professional knowledge of project management
• Active member of AIPM or PMI, respective certification
• Expert in tools like MS Project, financial forecasting, status reporting etc.
• Good communication skills and Good English;