• Backline Customer Support Engineer(Tuxedo)

Responsibilities:

• Handle complex technical cases and sub-cases escalated from frontline support engineer. Replicate issues and give out workarounds and solutions
• Professionally communicate with customers following Support communication guidelines, effectively in both oral and written form;
• Analysis produce issues in source code level and could assist on how to improve/fix them;
• Create CR(Change request) and isolate test cases for some problems may be bugs of BEA products line
• Communicate with R&D to get product bug fixed for CRs
• Build instrument patch for problem not reproducible in lab to collect information from customer system if needed
• Create knowledge sharing to whole support team based on daily case researching and self-learning

Requirements:

• B.S. degree, preferably in computer science, information systems, engineering, or mathematics;
• Typically 2+ years experience in relative technology and expert in C/C++, Unix, database, and network;
• Typical experience in customer Supports, or developing software solutions on product;
• Working knowledge of at least two of the following operating systems: NT, Solaris, HP-UX, AIX, Linux or Mainframe.
• At least 2+ years coding experience in Tuxedo product and Tuxedo applications